This policy explains how Global VLAN may handle service cancellations, refund requests, billing corrections, recurring arrangements, and changes to professional services.
Last updated: September 4, 2026
Global VLAN may provide enterprise technology advisory, digital transformation guidance, cloud and infrastructure strategy, enterprise architecture analysis, data and cybersecurity advisory, vendor evaluation, research, technology planning, and related professional services.
This Refund and Cancellation Policy applies to services arranged through globalvlan.com or directly with Global VLAN, unless different terms are specified in a proposal, invoice, statement of work, subscription arrangement, order, engagement agreement, or another written document.
Clients may request cancellation of recurring services, scheduled advisory work, or future service periods by contacting Global VLAN.
Where possible, cancellation requests should be submitted before the next billing date, renewal date, scheduled service, or committed period begins.
A cancellation generally prevents future work or renewals from continuing. It does not automatically create an entitlement to a refund for work already completed, services already made available, reserved advisory capacity, or costs already incurred.
Global VLAN may review refund requests in circumstances such as confirmed duplicate payments, incorrect billing, accidental overpayment, or a paid service that was not provided as agreed.
Each request may be assessed individually based on the applicable agreement, payment records, status of the service, work already performed, deliverables provided, resources committed, third-party expenses, and other relevant facts.
Approval of a refund in one situation does not necessarily establish an obligation to provide a refund in other circumstances.
Unless different terms have been agreed in writing, fees relating to work that has already been completed or substantially completed are generally not refundable.
Examples may include:
Where Global VLAN provides recurring, subscription-based, or ongoing advisory services, clients may request cancellation of future service periods according to the applicable terms of the arrangement.
Fees charged for a service period that has already begun may be non-refundable where advisory access, availability, reserved capacity, support resources, or services have already been provided during that period.
Specific proposals, subscription terms, invoices, or other written agreements may establish additional notice periods, renewal terms, minimum commitments, or cancellation requirements.
Custom engagements may involve research, planning, stakeholder discussions, specialist time, architecture review, data analysis, documentation, strategy development, vendor evaluation, or other work performed before a final deliverable is produced.
If a custom engagement is cancelled after work has started, Global VLAN may retain amounts corresponding to work already performed and may invoice for authorized work, expenses, commitments, reserved resources, or third-party costs incurred before the cancellation became effective.
If a proposal, statement of work, service agreement, engagement letter, or other written agreement includes specific cancellation or refund provisions, those provisions will apply to that engagement.
Downloadable reports, templates, research documents, digital frameworks, assessments, guides, or other digital materials may be non-refundable once access has been provided or the material has been delivered or downloaded.
Exceptions may apply where required by law or where a purchased digital resource was not provided substantially as described.
If you believe an invoice or transaction is incorrect, or that you were charged more than once for the same service, please contact Global VLAN as soon as reasonably possible with the relevant payment information.
Where a duplicate payment, incorrect charge, or other billing error is confirmed, Global VLAN may resolve the issue through a refund, credit, corrected invoice, adjustment, or another appropriate billing solution.
If Global VLAN approves a refund, the refund will normally be initiated using an appropriate available payment method.
The time required for refunded funds to appear in your account can vary depending on the original payment method, payment processor, card network, banking institution, currency, and other financial-service providers involved in the transaction.
Processing periods controlled by banks, payment processors, card networks, or other third-party financial institutions are outside the direct control of Global VLAN.
If you believe there is a problem with a transaction, invoice, or service charge, we encourage you to contact Global VLAN first so the issue can be reviewed and, where appropriate, resolved directly.
Nothing in this policy is intended to prevent or restrict rights that may be available to you under applicable payment, banking, or consumer protection laws.
To request cancellation, ask for a refund review, or report a possible billing issue, please contact Global VLAN through our website.
Providing the following information, where available, can help us review the request more efficiently:
Nothing in this policy is intended to exclude, restrict, or override refund, cancellation, payment, or consumer rights that cannot lawfully be excluded under applicable law.
Where mandatory legal rights apply, those rights will take precedence over any inconsistent provision of this policy.
Global VLAN may revise this Refund and Cancellation Policy periodically to reflect changes in services, engagement models, payment methods, billing processes, business operations, or applicable requirements.
The revision date shown on this page will be updated when material changes are made.